Terms & Conditions.
Purchase Terms for The Sunlight Kohlective - Squarespace Website Templates with Done with You Support
We have worked hard to design and create website templates which are of a high standard and support our clients to professionally showcase their businesses. Our offering is unique because not only do you get a customisable Squarespace template you also get support with it.
You will be able to choose your template and make a one-off purchase for the design of your choice and at the same time add your subscription for done with you support. At this time it is not possible to purchase a website template or the ongoing support on an individual basis, they come as a combined package with a minimum three months done with you support option, to ensure that you have the time you need to set-up your website and then get troubleshooting support in the first months of the membership. Once the first three months have passed you are free to continue working with us for a monthly fee or leave at a time to suit you.
If you buy a website template you are purchasing access to a digital asset, you will not receive a physical product.
Purchase terms for Website Template
Delivery and installation: You will receive instant access to support documents, tutorial videos and the community space after purchasing a template once you have created your account login.
The website template will be delivered to you within 2 working days after purchase. Please note that while we will do our best to get your template to you within 2 working days, there may be a delay during holiday periods or due to unforeseen circumstances such as illness. You will receive an invitation link for the template to be added to your account as a new website. Once the template is added to your account, you have full ownership and it is your responsibility to add your own content and maintain the website. We may provide templates with demo content such as text, graphics and images for demonstration purposes only. Demo content may not remain on your site or be distributed or published.
The template will only be sent to you once, so if you make accidental changes to the template or remove sections, we cannot reinstall or revert any pages that you have accidentally changed or deleted and you would need to repurchase the website template. It is not possible to exchange your template for another design, so please ensure you choose the right template style to suit your needs and review the template demo along with the listed features before making your decision. You can also contact us with any template specific questions at sammy@kohlabcreative.com. If you wish to use a different template design than the one you purchased you will need to pay the additional template cost. Please see the ‘Customisation’ section for further details.
One template purchase can only be used for one website only.
Your website template will be added to your account with a 6 month free trial. You will need to subscribe to a Squarespace plan within this period, or contact Squarespace support for a trial extension, otherwise Squarespace will disable your ability to update your website. If your website gets disabled you will need to subscribe to a Squarespace hosting plan or if your template gets deleted you would need to repurchase the website template.
We endeavour to keep all support information up to date when there are significant changes to the Squarespace platform, we do not update training immediately where there are minor changes but will ensure that support information is reviewed annually.
Payments, cancellation and refunds
Fees: The purchase price is £500 for your chosen website template and this includes 3 months access to The Sunlight Kohlective support hub and community, this can be purchased for the one-time full payment, or you can choose the payment plan option where payments are split over 3 months at £167 per month. The total payment plan exceeds the one-time purchase amount by £1 due to a non-refundable administration fee covering the processing and managing of the payment plan.
If you choose to use a payment plan you are committed to paying the full fee, the payment plan supports you to spread the payments and you are required to pay the full fee, even if you do not use the template, or if you are not utilising the live calls and community element.
At the end of the three-month period, you will have the option to continue receiving support by subscribing into a rolling monthly support service, The Sunlight Kohlective, at a cost of £50 per month. You can opt-out of this or cancel your subscription by via your account.
Additional costs: Please note that you are liable for all additional costs associated with your site such as Squarespace hosting, domain hosting, domain email, any paid for email marketing or scheduling software. Any additions will need to be paid directly to third party providers. Where we make recommendations we may receive affiliate commission. As a result of using our links you may also receive discounted fees for your subscriptions/purchases.
Cancellation and refund terms: At the point of purchase, you are confirming your express consent to receive access to training videos and resources immediately. At the point of purchase you will lose your right to cancel your order and your right to a refund if you want to change your mind, so please ensure that you are purchasing the template which is suitable for you. The template and the 3 month support access are provided as part of a package, it is not possible to separate the package.
As soon as the template is transferred to your Squarespace account you take ownership of that template and it cannot be exchanged for another template design. Please see the Customisation section for further information. If you have any questions please contact me sammy@kohlabcreative.com in advance of your purchase.
If you continue into the rolling monthly membership you can cancel your subscription at any time to end at the end of the current billing period, after which your access to the full Sunlight Kohlective Support Hub and community will be removed. Your other statutory rights to a refund remain in place in the usual way.
Done With You Support:
The Sunlight Koh-lective is a membership and accountability hub for solo entrepreneurs, small business owners and health practitioners who want to learn how to customise their template, and get support and accountability to launch their website. The membership is an ongoing commitment where you can get regular support and guidance.
The aim is to provide support and guidance on using the Squarespace platform, and customising a purchased template with copy and images. The strategies which online businesses need to help them to grow and become profitable. The information is not tailored to any specific industry or any one person or business but includes information which has been tested and used across a range of different industries. It is also focussed and designed for those who are starting out in business. Whilst it may be useful for those who have been in business for a number of years but who have never launched or optimised a website, the membership is best suited to those who are new to growing their online presence and/or new to business. Should you need specific or bespoke support then please contact us to enquire about our one to one services: sammy@kohlabcreative.com.
You should be aware that in addition to the co-working and call sessions you will be required to work on and implement changes to your website outside of the group sessions. The minimum membership period is three months. We do not guarantee that you will have completed your website within three months, this is just the minimum period to ensure that you have some help and support. We anticipate that people will require support within the membership for up to six months and you are welcome to stay longer.
Membership Specifics
There are two elements to the membership, bi-weekly calls and co-working and a Slack community group for additional support. At present the below information provides details as to how we deliver our services. We reserve the right to amend, alter and withdraw elements of the services at any time to ensure that we can continue our services to the highest level.
Times for delivery of services: Contact out of hours and schedule - as I am currently the only person working in my business there will not be any out of hours support. However, if you have an urgent query I will aim to get back to you within 48 hours either via the Slack community group or by email. Otherwise I will aim to check and respond to comments in the Slack community once per day Tuesday-Thursday. By using Slack you are agreeing to their terms and conditions, please see their Terms of Service https://slack.com/intl/en-gb/main-services-agreement and Privacy Policy https://slack.com/intl/en-gb/trust/privacy/privacy-policy
Duration of the sessions: The weekly calls will run for a minimum of 1 hour per session, and will run for a minimum of 45 weeks per year. Kohlab Creative will be the primary host for the majority of the Q&A and co-working sessions. From time to time, a session may be hosted by a guest speaker.
Behaviour: It is requested that at all times your behaviour towards others is polite and respectful. We will not be held responsible for the behaviour or actions of any other members. Should your behaviour be deemed offensive or inappropriate we reserve the right to remove you from the membership with immediate effect.
You should be aware that at all times everything that you share within a group setting will be reviewed by those on live calls and to others who will have access to recordings. In agreeing to these terms and conditions you are agreeing to respect the intellectual property rights of others but under no circumstances will we be held liable for the actions taken by others in respect of intellectual property.
Customisation: Your website template can be fully customised by adding your own colour palette, choosing new fonts and swapping the placeholder images and text for you own. Functionality within Squarespace is not restricted to any particular template or design so please choose the template layout and style that best meets your needs.
Intellectual Property: Please be advised that we reserve all rights to our intellectual property for both our customised and non-customised products and services. This means that whilst you will retain the copyright within your images and copy, we shall retain the copyright within the layout, formatting, design and set-up of the template and also within any graphics or copy supplied by us. We do not charge any ongoing fees for the continued use of the intellectual property within our templates (additional hosting fees from Squarespace will apply), however, we do allow other third parties to utilise the intellectual property within our templates.
Important Disclaimers: Please be aware that you are purchasing a digital product. You will not receive a physical product. You will receive a Squarespace template. We do not provide website templates for any other hosting platform. You will need to ensure that you have an ongoing monthly or annual hosting subscription with Squarespace in order to continue to use your template beyond the trial period. You must be aware that we are selling website templates to other third parties and therefore those third parties may have access to and utilise the same templates as you.
We have no control over any changes Squarespace make to the platform, should they implement significant changes to their layouts or their pricing we are not liable. By using Squarespace you are agreeing to Squarespace terms and conditions so please read their terms and conditions before purchasing your website template: https://www.squarespace.com/terms-of-service
The term "Squarespace” is a trademark of Squarespace, Inc. Kohlab Creative and The Sunlight Kohlective are not affiliated with Squarespace, Inc.
Please ensure that you read the fees section carefully so that you are aware of any ongoing fees which you might be required to pay by third parties in order to fully utilise your website.
We cannot guarantee that your website template will convert to sales or that you will achieve any outcomes or results of any kind.
Within the website template you will find an example space for your privacy statement and terms and conditions. We do not supply the copy for these sections. However, we can provide details of our preferred suppliers of legal templates should you require them. Any action, or inaction taken in respect of the legal elements of your site is not our responsibility and we are not responsible for any commercial relationships you have with any third parties you work with who we may suggest.
Technical Difficulties: Should you have any problems please contact sammy@kohlabcreative.com.
Additional Circumstances:
Should you consider that you have grounds to obtain a refund which are not set out above you should email sammy@kohlabcreative.com to set out your refund request.
All refunds are provided in accordance with your statutory rights.
Law and Jurisdiction:
These terms and any claim or dispute arising in relation to any purchase will be governed by English law. You and we agree that the courts of England and Wales shall have non-exclusive jurisdiction to settle any such claim or dispute.